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The major features include real time traffic monitoring and chatting, chat invitations.The application will notify you of the new incoming chats even if you close it, unless you sign out of the system.The My Digicel App enables smartphone users on the Digicel network to track their usage, recharge, keep updated with offers and promotions and access the customer care team from the palm of their hand using the Live Chat.Live Chat allows customers to hold real time conversations with an agent responding from the other end of the line, answering questions and queries to solving problems from scratched vouchers to setting up an internet connection.
Feel free to chat with us at any time to discuss your specific live chat needs. There are no limits to the number of agents that you can share a site with.
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This report explores consumers' growing dissatisfaction with their digital experiences and reveals contact center investments to help achieve your business goals and win the hearts and minds of today's connected customers.
This way, you will never miss a chat when you're on the road.
The application for IOS/Android devices includes all essential features for effective communication with your website visitors.